I had a lousy experience after years of satisfactory web hosting with Network Solutions. I came back from a trip and found that my business email at NS had been bouncing back to my clients for a week. When I looked into it I found that it was because ...
I had a lousy experience after years of satisfactory web hosting with Network Solutions. I came back from a trip and found that my business email at NS had been bouncing back to my clients for a week. When I looked into it I found that it was because NS had tried to stick me for TWO web hosting packages when I renewed in February and I had only renewed one. Naturally, they assumed that my domains were attached to the one I didn't renew. (I meant "naturally" in a sarcastic way). When I called to straighten it out, I ended up talking to foreign people who were rather rude. They accused me of purchasing a new web hosting package and then failing to attach the new domains do it. "Now why would I do that?" I asked. They said they didn't know, but it was not their fault. I asked for a supervisor and got a dumb foreign person who sounded like a child and was no better. In the end she promised to fix the email, but could not do it on the spot, so it would take 24 to 48 hours. At the end of 48 hours I still did not have email working and that is when I went looking for a new web host. I wanted somebody with US tech support people.
Web Hosting Hub seemed to fill the bill. There were several glowing reviews, which may have been shills, but nevertheless I liked the promises they made on their website and the price was good. The promises were to provide tech support 24/7 and always by US based staff. I had a conversation on the phone with a sales person and, sure enough, he was American. He spoke clearly, understood what I said to him, was courteous and promised that they are a smaller company which aims to please. He said that if my email was down, as had happened with Network Solutions, their technicians could fix it on the spot. The problem with Network Solutions, he said, is that the tech support is on one continent and the servers are on the other. Thus it takes several days to fix anything.
So far I've had no experiences to contradict what the salesman said. Everyone I've talked to at tech support is American and they've been both helpful and courteous. The one promise I have doubts about is the one about being able to easily handle multiple domain transfers. I had three domains and each one required me to respond to a series of emails and passwords, which were time consuming and a bit annoying (I'm the kind of person that just says "get it done and don't bother me"). If I had a hundred domains, the whole process would have taken me days. So if you're doing lots of domain transfers you should ask about that.
Other than that, so far I'm a happy camper.